Common questions about engagements

🤔 I’m having issues with my current engagement. Whom should I contact?

💡 Contact your Success Manager or Account Manager for help resolving issues like time tracking, engagement challenges, or communication with clients.

🤔 I can’t report time off in the system. What should I do?

💡 Let your Success Manager know, and they’ll help guide you through the process or escalate if needed.

🤔 My client is asking me to work overtime. What should I do?

💡 Politely inform them that all overtime must be approved by Proxify. Direct them to your Account Manager for any arrangements.

🤔 I don’t have enough tasks. Whom should I notify?

💡 Contact your Client Manager so they can check in with the client and help resolve the situation.

🤔 I’m having collaboration issues with the new team.

💡 Inform your Account Manager. They can support communication or propose adjustments to improve the experience.

🤔 I want to end my engagement.

💡 Let your Account Manager know. They will guide you through the steps and ensure a smooth transition.

🛠 Still need help?

If you have questions about check-ins, time tracking, or your schedule, reach out to your Success Manager for assistance.