Common questions about engagements
Answers to common questions about engagement support, communication, overtime, collaboration, and time-off situations.
📌 Knowing who to contact helps resolve issues faster
During an engagement, questions or unexpected situations may occasionally come up. Knowing which team member to contact helps ensure issues are resolved quickly and communication stays smooth between you, the client, and Proxify.
💡Tip: Your Success Manager and Client Account Manager are your go-to contacts for most engagement issues. Don't hesitate to reach out with questions.
🤔 I’m having issues with my current engagement. Whom should I contact?
💡 Contact your Success Manager or Account Manager for help resolving issues like time tracking, engagement challenges, or communication with clients.
🤔 I can’t report time off in the system. What should I do?
💡 Let your Success Manager know, and they’ll help guide you through the process or escalate if needed.
🤔 My client is asking me to work overtime. What should I do?
💡 Politely inform them that all overtime must be approved by Proxify. Direct them to your Account Manager for any arrangements.
🤔 I don’t have enough tasks. Whom should I notify?
💡 Contact your Client Manager so they can check in with the client and help resolve the situation.
🤔 I’m having collaboration issues with the new team.
💡 Inform your Account Manager. They can support communication or propose adjustments to improve the experience.
🤔 I want to end my engagement.
💡 Let your Account Manager know. They will guide you through the steps and ensure a smooth transition.
🔗 See also
- Types of Proxify Engagements
- How to request time off and use your flex days
- Most important questions about working with Proxify
- Succeeding in your first engagement
🛠 Still need help?
If you have questions about check-ins, time tracking, or your schedule, reach out to your Success Manager for assistance.